Head office: Calle San Marcial 1 , 20005 San Sebastiàn , Spain .

Telephone number: 05 54 54 44 43 ;

E-mail address info@dr-trotta.com

Individual tax identification number CIF B75099002

Terms and conditions of sale for products sold on www.dr-trotta.fr

Last update date 15/02/2016

Article 1 – Purpose

The present conditions govern sales by the company Nutritional Dr Trotta. Calle San Marcial 1 , 20005 San Sebastiàn , Spain

 food supplements, cosmetics and books

Article 2 – Prices

The prices of our products are indicated in euros, inclusive of all taxes (VAT and other taxes applicable on the day of the order), unless otherwise indicated and exclusive of processing and shipping costs. 

In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable.   Nutritional Dr Trotta is not responsible for these fees and charges. They are your responsibility, both in terms of declarations and payments to the competent authorities and organizations in your country. We advise you to check with your local authorities.  

All orders, whatever their origin, are payable in euros.  

The company Nutritional Dr Trotta reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the tariff in force at the time of the validation of the order and subject to availability. 

The products remain the property of the company Nutritional Dr Trotta until the complete payment of the price.  

Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products passes to you. 

Article 3 – Orders

You can place your order here: 

Describe the chosen method, for example :  

–        On the Internet: www.dr-trotta.fr

–        By telephone on 0034 943 069 203 Monday, Tuesday and Thursday (days open to the public) from 10am to 2pm and from 4pm to 8pm.

–        SMS 0685 017 958 if unable to order by these other methods

Contractual information is presented in French and will be confirmed at the latest when your order is validated.  

The company Nutritional Dr Trotta reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, especially in case of supply problems, or in case of difficulty concerning the order received. 

Article 4 – Validation of your order

Any order placed on the www.dr-trotta.fr website implies acceptance of these General Terms and Conditions. Any confirmation of an order implies full acceptance of these terms and conditions of sale, without exception or reservation.  

All the data provided and the recorded confirmation will constitute proof of the transaction. 

You declare that you are fully aware of this.  

Confirmation of the order will constitute signature and acceptance of the operations carried out.  

A summary of your order information and these General Terms and Conditions will be sent to you in PDF format via , the e-mail address used to confirm your order. 

Article 5 – Payment

The fact of validating your order implies for you the obligation to pay the indicated price.  

You can pay for your purchases by credit card using the secure Paypal system.

The card is debited only when the order is dispatched. In the case of split deliveries, only the products shipped are debited.  

Article 6 – Withdrawal

In accordance with the provisions of article L.121-21 of the French Consumer Code, you have a cooling-off period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify your decision or pay any penalty.  

Returns must be in their original condition and complete (packaging, accessories, instructions). In this case, you are liable. Any damage suffered by the product on this occasion may defeat the right of withdrawal.  

You are responsible for return shipping costs.  

In the event of exercise of the right of retractation, the company Nutritional Dr Trotta will carry out the refunding of the versed sums, within 14 days following the notification of your request and via the same means of payment that that used at the time of the order. 

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL  

In accordance with the provisions of article L.121-21-8 of the French Consumer Code, the right of withdrawal does not apply to :  

–        The supply of services fully performed before the end of the withdrawal period and whose performance has begun after the consumer’s express prior agreement and express waiver of his right of withdrawal.

–        The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period.

–        The supply of goods made to the consumer’s specifications or clearly personalized.

–        The supply of goods liable to deteriorate or expire rapidly.

–        The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

–        The supply of goods which, after delivery and by their nature, are inseparably mixed with other items;

–        The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the control of the professional.

–        The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.

–        The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications.

–        Transactions concluded at a public auction.

–        The supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer’s express prior agreement and express waiver of his right of withdrawal.

Article 7- Availability

Our products are offered as long as they are visible on the www.dr-trotta.fr website and while stocks last. For products not in stock, our offers are subject to availability from our suppliers.
If a product is unavailable after you have placed your order, we will inform you by e-mail. Your order will be automatically cancelled and no bank debit will be made.  

In addition, the www.dr-trotta.fr website is not intended to sell its products in large quantities. Consequently, Nutritional Dr Trotta reserves the right to refuse orders of more than 50 identical items.  

Article 8 – Delivery

Products are delivered to the delivery address indicated during the order process, within the time indicated on the order confirmation page. 

In the event of a delay in shipment, an e-mail will be sent to you to inform you of any consequences for the delivery time indicated.  

In accordance with legal provisions, in the event of late delivery, you have the right to cancel the order in accordance with the terms and conditions set out in article L 138-2 of the French Consumer Code. If, in the meantime, you receive the product, we will reimburse you for it and the delivery costs in accordance with article L 138-3 of the French Consumer Code.  

In the case of deliveries by a carrier, Nutritional Dr Trotta cannot be held responsible for delays in delivery due exclusively to the customer’s unavailability after several proposed appointments. 

Article 9 – Warranty

All our products are covered by the legal guarantee of conformity and the guarantee against hidden defects, as stipulated in articles 1641 et seq. of the French Civil Code. In the event of non-conformity of a product sold, it may be returned, exchanged or reimbursed.  

All claims, requests for exchange or refund must be made by e-mail to info@dr-trotta.com or by phone to 05 54 54 44 43 or by post to Nutritional Dr Trotta, calle san Marcial 1, 20005 San Sebastiàn within 30 days of delivery.  

Products must be returned to us in the condition in which you received them, with all components (accessories, packaging, instructions, etc.). Shipping costs will be reimbursed on the basis of the invoiced rate, and return shipping costs will be reimbursed upon presentation of receipts.  

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6. 

Article 10 – Liability

The products offered comply with current French legislation. Nutritional Dr Trotta shall not be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities about the possibility of importing or using the products or services you intend to order.  

In addition, Nutritional Dr Trotta cannot be held responsible for any damage resulting from misuse of the product purchased. 

Finally, Nutritional Dr Trotta cannot be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, external intrusion or the presence of computer viruses. 

Article 11 – Applicable law in the event of disputes

The language of this contract is French. The present conditions of sale are subject to French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.  

Article 12 – Intellectual property

All elements of the www.dr-trotta.fr site are and remain the exclusive intellectual property of Nutritional Dr Trotta. No one is authorized to reproduce, exploit, rebroadcast, or use for any reason whatsoever, even partially, elements of the site whether software, visual or sound. Any simple link or hypertext link is strictly forbidden without the express written consent of Nutritional Dr Trotta.  

Article 13 – Personal data

The Nutritional Dr Trotta company reserves the right to collect nominative information and personal data concerning you. This information is required to process your order and to improve the services and information we send you.  

It may also be transmitted to companies that contribute to this relationship, such as those responsible for carrying out services and orders for their management, execution, processing and payment.  

This information and data is also stored for security purposes, in order to comply with legal and regulatory obligations.  

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to personal information and data concerning you, directly on the website. 

Article 14 – Archiving Evidence

The company Nutritional Dr Trotta will archive order forms and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of Article 1348 of the Civil Code.  

The computerized records of the company Nutritional Dr Trotta will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.